Is there somewhere I can pick up my order?
YES! If you're located in the GTA, you can pick up your products M-F between 9 am to 4 pm. Please call to schedule an appointment.
How long after I place an order will my order be ready?
We process orders as soon as they come in. If everything is in stock and good to go, we ship it out the same day. If your in Toronto and want your order right away, you can pick it up. Or we can hand-deliver it to you if you're within Toronto if you order by 10:30am EST.
Will I receive a confirmation that the order was processed and the package was delivered?
You will receive confirmation with a tracking number when it is shipped. If you don't receive an email from us with the tracking number, please email us.
Pricing & Shipping
What method of payment can I use?
You can purchase with Visa, Mastercard or Paypal through the online boutique. You can also pay by email money transfer. Please email payment to firstname.lastname@example.org.
What currency is listed?
All prices are listed and settled in Canadian dollars.
How much does shipping cost? Is it a flat rate?
Shipping prices vary on location and urgency. We have competitive rates for Purolator ground and ship across North America. However, we use Canada Post as well, which is more cost effective for remote deliveries.
See here for more information on shipping and pricing.
Do you only ship locally or anywhere in Canada?
We ship across North America. Deliveries within the GTA are available as same-day with a local courier, if ordered before 10:30am.
For remote shipping ex. Nunavut, we typically ship Canada Post ground. This could take anywhere from 5-10 business days.
Do you ship to P.O. Boxes?
Yes, please contact email@example.com with your order and details. Please note that due to some remote locations the service may take longer or be have additional charges.
How much tax will I be charged?
Tax will be calculated by the applicable rates applicable for the province your package is being delivered to.
- 13% - Ontario, New Brunswick, Newfoundland and Labrador
- 12% - British Columbia
- 5% - Quebec, Alberta, Saskatchewan, Manitoba, Prince Edward Island, Northwest Territories, Yukon, Nunavut
What if something gets damaged during shipping?
If something is damaged during shipping, you can choose to have damaged items replaced or be issued a full refund or store credit. Just shoot us an email with a photo of the damaged items and a brief explanation.
Are there any concerns with heat-sensitive products?
We do not recommend shipping chocolate or heat-sensitive foods throughout the summer months. Exceptions can be made for express shipping or local shipments.